The Personal Information which we may request to use and process shall include, without limitation:
Any of the information that you provide to us when filling in the forms on our account registration pages, as well as any other data that you further submit via the Website or email;
Correspondence made with us via the Website, e-mail, web chat or through other means of communication;
All Player Account transaction history, whether this takes place via the Website or via other means of communication;
Website logins and their details, including traffic data, GeoIP location data, browser/device data, weblogs, activity logs and other traffic information recorded in our system;
Survey participations or any other customer assessments that we may carry out from time to time.
USE OF INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In particular, we will use your data for the following purposes:
Processing your bets and transactions.
Providing you with gaming and other ancillary services that you seek from our Website;
Rendering customer support, such as assistance with setting up and managing your account;
Undertaking necessary measures for User Account security and to identify the required verification checks;
Providing registered players with information about our promotional offers, or providing promotional information from our selected business partners, associates and affiliates (only if players specifically consented to receiving such marketing material);
Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money laundering and other illegal or irregular gaming activities;
Analyzing customer trends through market study assessments (participation in surveys is not obligatory and you can always choose not to take part);
Conducting research and statistical analysis of aggregated data.
Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address and phone number, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Account settings or by contacting our customer support at firstname.lastname@example.org.
Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.
We shall not collect any Personal Information about you without your knowledge. We may, however, automatically collect certain data about you where you would have provided such information through the use of our services and through your interactions with us.
We may also lawfully receive certain Personal Information from online vendors and service providers. In addition, we retain the right to engage the services of third-party providers to render technical support, so as to process your online transactions and source gaming content.
RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it to be necessary to protect the legitimate interests of the Company, its customers or any third party.
We use third-party data processors to process limited personal data on our behalf. Such service providers support the Website, especially relating to hosting and operating the websites, marketing, analytics, improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal Data to the recipient is compliant with applicable Data Protection Legislation and that the same obligations are imposed on the processor as is imposed on us under the respective Services Agreement.
In addition to the above, we may also release personal data if we acquire any new businesses. Should the Company undergo any changes to its structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such transfer of personal data.
Please note our content may link to third party websites to provide relevant references. We are not responsible for such external content, which may contain separate privacy policies and data processing disclosures.
As stated under our Terms and Conditions both you and we can decide to have your Player Account closed at any time. Following closure of your account, we will retain your personal data on record for as long as required by law. This data shall only be used should it be required by competent authorities in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations into any other illegal activity.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions we are obliged to retain personal data of players submitted during registration and any data passed on during the operative period of a Player Account for a minimum of five years from last player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period cannot be entertained.
Being committed to providing secure services to players we will take all reasonable precautions to ensure that all the data that you have submitted via the Website remains safe.
Player Accounts can only be accessed with the player’s e-mail and one-time password. You may also set up two-factor authentication (2FA) as additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.
PERSONAL INFORMATION DISCLOSURE IN CASE OF FRAUD
In case if we find out the client's involvement into any type of fraudulent actions, such as game manipulations, payment fraud, provision of a faulty personal information, money laundering, use of stolen credit cards or other, the company reserves the right to disclose the player's personal information to third parties or make it public.
We use special anti-fraud methods to prevent any type of financial fraud on the website. Any attempts to take fraudulent actions will lead to immediate termination of the player's account. We reserve the right to determine any claimed bonuses or promotions, competition entries or accounts which connected to the same person, using all the appropriate means. In case any multiple accounts have been used, we immediately abolish any bonuses and bonus winnings, furthermore terminate such accounts and withhold promotional benefits the player ever had.
SELLING AND RELEASING OF DATA
We do not sell personal data about our customers to third parties. However, we may release personal data if we acquire any new businesses. Should we undergo any changes to company structure such as a merger, acquisition by another company or a partial acquisition, it is most likely that our customers’ personal data will be included within the sale or transfer. We will, as part of our policy, inform our customers by email prior to affecting such transfer of personal data. We further reserve the right to release personal data when we believe that release is appropriate in order to comply with the law, or to enforce our Terms and Conditions, or to protect our rights, property, or safety, and also for the protection of any other companies within our group of companies.
SECURITY OF PERSONAL DATA
We understand the importance of providing security, confidentiality, integrity of information. We store all personal information we receive directly from you in our secure network behind active up-to-date firewall software. We are committed to providing secure services to players and we will take all reasonable precautions to ensure that all the data that you have submitted via the Website remains safe.
The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
However, sending information via the internet is usually not completely secure, and we cannot guarantee the security of your data while it is being sent.
If you wish to delete any cookies already stored on your computer or stop the cookies that keep track of your browsing patterns on this Website, you can do so by deleting your existing cookies and managing your browser's privacy settings to block them (Cookies can usually be changed on the “Settings” section of your browser). We recommend that you do not block or delete your cookies as this may restrict your use of our Website.